News release
Behind the scenes with Richmond RCMP Victim Services: video highlights the people who support victims of crime
May 11, 2026
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Richmond, British Columbia
From: Richmond RCMP
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As part of Victims and Survivors of Crime Week (May 10-16, 2026), Richmond RCMP is proud to release a new video offering a behind the scenes look at the work of our Victim Services team and the vital role they play in supporting people impacted by crime and trauma.
This year’s national theme, “The Power of Collaboration,” is reflected in how police officers and Victim Services workers work side by side to ensure no individual has to face the worst day of their life alone.
Watch the video here:
Transcript
Video description: A video demonstrating the role of Victim Services in the community and how they work with police to support victims of crimes.
[An RCMP officer puts up crime scene tape next to an RCMP police car.]
“Who helps those who are dealing with the effects of a crime?”
[The officer puts evidence in evidence bags.]
[A title reads: “Behind the scenes with Victim Services”]
[The officer talks into his radio.]
“That’s where Victim Services comes in.”
[A Victim Services caseworker, talks to the camera. A title appears that reads: “Victim Services Caseworker”]
Victim Services Caseworker
“I’m a caseworker here with the Richmond RCMP Victim Services Unit.”
[The city center of Richmond bustles with activity.]
“Depending on what’s going on in the city, the police may call us to attend on scene…”
[The Victim Services team pulls up in a car in front of a house next to an RCMP police car.]
[Two Victim Services caseworkers get out of the car.]
[The two caseworkers meet an RCMP police officer outside the house and walk towards the house together.]
“...to provide crisis intervention and emotional support to victims or witnesses of a crime or others who may have been impacted by the traumatic event.”
[The RCMP officer knocks on the door. A man answers the door.]
[The Victim Services caseworker talks to the camera.]
“Everybody expresses their emotions differently, so it is important to be non-judgemental and be there with them in the present moment and make them feel heard.
[The RCMP officer and two caseworkers sit across from the man at a dining room table and talk with him.]
[The man listens to them and nods.]
[The Victim Services team continues the conversation with the man.]
[The Victim Services caseworker talks to the camera.]
“We provide follow-ups and share resources out in the community.”
[Two Victim Services caseworkers sit on the couch with the man and show him a folder of resources.]
[A caseworker pulls a pamphlet from the folder.]
[The man sitting beside the Victim Services caseworkers nods.]
“These resources can look like counseling or support groups that may be available to them.”
[An RCMP officer sits behind a work desk. A title reads: “Constable Frank Bryson RCMP Police Officer”]
Constable Frank Bryson
“The Victim Services Team is really valuable to police.
[The two caseworkers sit with the man and comfort him.]
“They are trained to help support victims emotionally…”
[A friendly caseworker speaks with the man.]
[Frank Bryson speaks to the camera.]
“...so we can focus on investigating the crime.”
[The Victim Services caseworker speaks to the camera.]
Victim Services Caseworker
“Victim Services is a challenging job, but…”
[Both case workers sit next to the man. One of the caseworkers comforts the man and speaks with him.]
“...being there in people's time of need and providing them comfort…”
[The Victim Services caseworker speaks to the camera.]
“...and guidance is really fulfilling.”
[RCMP/GRC copyright notice appears.]
[Government of Canada wordmark with a waving Canadian flag appears.]
“Our Victim Services Unit is one of the most important resources we have in Richmond,” said Cst. Frank Bryson, Richmond RCMP. “When officers respond to a call, we’re focused on investigating the crime. But the people involved need support that goes beyond an investigation. The Victim Services team is trained to provide that emotional support and guidance, so victims aren’t left to navigate the aftermath on their own.”
The Richmond RCMP Victim Services Unit provides crime victims, witnesses, and their families, as well as anyone experiencing a traumatic event, with professional, supportive, and timely assistance to help lessen the impact of crime and trauma. Victim Services workers often meet people on the worst day of their lives, and their role begins right at the time of crisis.
What Victim Services provides:
- 24/7 crisis intervention when requested by police on scene
- Information about victims’ rights and the criminal justice system
- Help with Victim Impact Statements and information about the Crime Victim Assistance Program (CVAP)
- Court orientation, accompaniment, and updates on case status
- Safety planning and referrals to community resources, including counselling and support groups
Services are free, confidential, and available to everyone impacted by crime and trauma in Richmond, regardless of whether charges are laid. While referrals are typically made by a police officer on scene, individuals can also self-refer after a police file has been opened by contacting the Richmond RCMP Victim Services program line at 604-207-4799. For an emergency, always call 9-1-1.
“Every circumstance is unique, and every person impacted by crime or trauma deserves dignity, understanding, and a safe place to be heard,” said Eunice Tso, a Richmond RCMP Victim Services worker. “We don’t tell people what to do. Our role is to help them understand their options so they can choose what feels right for them. Being there in people’s time of need and providing comfort and guidance is really fulfilling work.”
Richmond RCMP encourages residents to watch and share the new video to help raise awareness of the supports available here in our community.
