Royal Canadian Mounted Police

2022/23 Annual Report to Parliament on the Administration of the Access to Information Act

On this page

  1. List of acronyms and abbreviations
  2. List of charts
  3. List of tables
  4. Introduction
  5. Organizational structure
  6. Delegation Order
  7. Performance for 2022/23
  8. Training and awareness
  9. Policies, guidelines and procedures
  10. Proactive publication under Part 2 of the Access to Information Act
  11. Initiatives and projects to improve Access to Information
  12. Summary of key issues and actions taken on complaints or audits
  13. Reporting on Access to Information fees for the purposes of the Service Fees Act
  14. Monitoring compliance
  15. Appendix A - Delegation Order
  16. Appendix B – Statistical Report on the Access to Information Act
  17. Appendix C - Supplemental Statistical Report on the Access to Information Act

List of acronyms and abbreviations

ATIP
Access to Information and Privacy
IM/IT
information management / information technology
MOU
memorandum of understanding
RCMP
Royal Canadian Mounted Police

List of charts

List of tables

Introduction

The 2022/23 fiscal year marks the Royal Canadian Mounted Police (RCMP)’s second year of its five-year modernization plan for its Access to Information and Privacy program. The RCMP is pleased to report some significant improvements to its performance and program overall, and is proud of its ongoing collaboration with our employees across Canada, as well as our network of partnerships with other Government of Canada departments. These improvements are also a testament to the hard work and dedication of the Branch’s employees.

The biggest change to the Branch with the most impact, was the creation of three streams: Operations, Access and Privacy. By dividing the work and allowing employees in each stream to focus on their respective sections/priorities, the Branch as a whole has made important strides in compliance rates and to attract, hire and retain more staff. Employees within each stream can also better tailor their training plans and career goals to match their stream which will contribute to retention – an important goal for the Branch.

Ensuring Canadians have timely access to information so that they understand how and why the RCMP makes decisions and the challenges we face, is key to strengthening their trust in our organization. The RCMP takes these responsibilities seriously, and is committed to meeting the expectations of Canadians while protecting the integrity of the investigations undertaken on their behalf. Canadians are encouraged to monitor our work through the public website.

The RCMP is pleased to outline in this annual report details of the manner in which it discharged its responsibilities in relation to the Access to Information Act during the reporting period. The report is prepared and tabled in Parliament in accordance with section 94 of the Access to Information Act.

Organizational structure

Royal Canadian Mounted Police (RCMP)

In May of 2023, the RCMP marked 150 years of service as Canada’s national police service. As a federal, provincial, territorial and municipal policing body, it provides federal policing services to all Canadians and policing services under contract to the three territories, eight provinces, and more than 150 communities delivered through more than 700 detachments across Canada, 600 Indigenous communities and three international airports.

The RCMP's mandate is multifaceted and includes: preventing and investigating crime; maintaining peace and order; enforcing laws; contributing to national security; ensuring the safety of state officials, visiting dignitaries and foreign missions; and, providing vital operational support services to other police and law enforcement agencies within Canada and abroad.

A commissioner leads the RCMP and is supported by a Senior Executive Committee made up of regular members and public servants. The role of Senior Executive Committee is to develop, promote and communicate strategic priorities, strategic objectives, management strategies and performance management for the purpose of direction and accountability.

The organization is subdivided into 16 divisions (ten provinces, three territories, National Division, Depot and National Headquarters in Ottawa), each of which is under the direction of a Commanding Officer or Director General.

National Headquarters includes 10 business lines and is structured as follows: Federal Policing, Contract and Indigenous Policing, Specialized Policing Services, Corporate Management and Comptrollership, Human Resources, Internal Audit and Evaluation, Professional Responsibility Sector, Strategic Policy and External Relations, and Legal Services.

Work began in June 2022 on the transformation of Federal Policing, which will see the consolidation of National Division in fiscal year 2023/24. This change fits in with the broader vision for the RCMP and Federal Policing’s modernization efforts. The Federal Policing program will be shifting from the current divisional model to a regional model, whereby the country will be divided up into four Federal Policing regions. In support of regionalization and in light of National Division’s dual mandates, this shift to regionalization will have an impact on the Division in its entirety.

Access to Information and Privacy (ATIP) Branch

The RCMP established the ATIP Branch in 1983, as the central contact point for matters arising from both the Access to Information Act and Privacy Act. During the reporting period, the ATIP Branch fell within the Strategic Policy and External Relations Directorate.

During the 2022/23 fiscal year, the RCMP was not party to any service agreements in accordance with Section 96 of the Access to Information Act.

With modernizing the ATIP program, significant restructuring of the ATIP Branch occurred during the reporting year. A new executive structure was created and is led by a Director General. This position is supported by three directors. Each of these directors leads a specialized team and they include: Access to Information, Privacy, and Operational Support.

The Director General acts on behalf of the head of the institution as the Departmental Access to Information and Privacy Coordinator for the RCMP. The ATIP Coordinator ensures compliance with both the spirit and the intent of the Access to Information Act and Access to Information Act, as well as all associated regulations, policies and guidelines. The Director General position is also tasked with leading the program’s broad modernization efforts.

Operational Support stream

Led by a Director, the Operational Support stream is responsible for the opening, clarifying, processing and tasking of incoming requests. It further supports the Branch through the maintenance of the ATIP case management and redaction system/database, data analysis and reports on program performance. This stream also is responsible for overseeing and processing formal Access to Information Act or Privacy Act requests related to the Body Worn Camera initiative or body-worn camera footage contained in operational files.

When tasking requests, the Operational Support stream works closely with divisional Liaison Officers and record holders, known as the Office of Primary Interest. Some responsibilities of the Liaison Officers and Offices of Primary Interest include:

Liaison Officers: Liaison Officers are responsible for forwarding all ATIP requests to the appropriate personnel (that is, Offices of Primary Interest) within their business lines or divisions. Other responsibilities include: tracking submissions to ensure responsive records are sent by Offices of Primary Interest to the ATIP Branch; ensuring responses are on time; and, documenting and communicating internal RCMP ATIP processes to all who facilitate the processing of requests.

Office of Primary Interest: As the record holders, some of the Offices of Primary Interest’ responsibilities include: providing electronic copies of the responsive records; reviewing records for duplication; ensuring that the infor­mation falls within the scope of the request; notifying the ATIP Branch if records are voluminous; and, advising the Branch or Liaison Officer if an extension is required.

As mentioned above, with the introduction of a significant operational change and the division of the ATIP Branch into three specialized streams (Operational Support, Access to Information and Privacy), the Branch has allowed for a more functional streamlined process and better specialized growth opportunities for its analysts. The change also enables greater development for employees new to the ATIP community and for those wishing to continue in this field. Creating the two disclosure streams has allowed analysts to become experts in the specific fields and with the type of records processed in applying the Acts and Regulations. It is also providing for a more consistent approach and stronger relationships with Liaison Officers, Offices of Primary Interest and external stakeholders. To highlight, the RCMP received numerous ATIP requests and consultations related to the Freedom Convoy. With the new streams, the ATIP Branch was able to assign one analyst to review and respond to all convoy related requests. This new approach ensured uniformity to the processing and review of records as the analyst had a thorough knowledge of the previous records processed. This approach ultimately resulted in a quicker turnaround time in processing, reviewing and completing requests.

Access to Information stream

Led by a Director, the Access stream is responsible for responding to all formal requests made under the Access to Information Act. This stream is made up of four disclosure teams, each with an area of expertise. The first team focuses on the on-time requests, helping the RCMP meet its obligations under the Act. The second team specifically looks at the most dated backlog files in order to reduce the risk associated with these dated requests. A new team, made up of highly experienced analysts, has been formed to address sensitive investigations which may require extensive consultations or unique knowledge in order to process. The fourth team is responsible for reviewing and responding to complaints received through the Office of the Information Commissioner.

The Access Stream led the overall coordination of the proactive publication requirements of Bill C-58 for the RCMP and continues to work with sections responsible for producing briefing materials and reports in order to ensure the RCMP meets the legislative requirements.

Privacy stream

Led by a Director, the Privacy stream has two units responsible for processing personal information requests and supporting compliance of the RCMP’s program delivery with the provisions of the Access to Information Act and the policies and directives of the Treasury Board of Canada Secretariat.

Privacy Disclosure Unit:
This unit processes all formal requests under the Access to Information Act. Currently there are two teams dedicated to the review and processing of requests for personal information. Another team reviews and responds to complaints received through the Office of the Privacy Commissioner.
Privacy Policy Unit:
Privacy Policy Unit is divided into two interrelated but distinct teams: Privacy Client Engagement and Outreach team and the Privacy Compliance and Governance team.

These dedicated professionals provide policy advice and expertise to the RCMP on privacy-related issues, including: providing recommendations to conduct privacy impact assessments, supporting in drafting those privacy impact assessments, reviewing RCMP agreements and contracts (e.g. MOUs, information sharing agreements, request for proposals), and assisting with the investigation of privacy breaches and complaints under sections 4 to 8 of the Access to Information Act. In addition, the team reviews and creates internal policies that reflect Treasury Board of Canada Secretariat policy, directives and guidance as well as expectations from the Office of the Information Commissioner and Office of the Privacy Commissioner. The team works to ensure the RCMP is meeting its obligations as described in section 4.2 of Treasury Board of Canada Secretariat's Policy on Privacy Protection and the Privacy Act.

Delegation Order

The Departmental ATIP Coordinator has full authority to administer the legislation. A copy of the signed Delegation Order is included in Appendix A. Of note, due to the reorganization of the Branch (see Section 6), this delegation order is being updated to reflect the new operational structure.

Performance for 2022/23

This section provides on overview of the RCMP’s performance with respect to records requested under the Access to Information Act for the 2022/23 reporting year. The completed statistical report is found in Appendix B, and the supplemental statistical report is found in Appendix C.

The ATIP Branch remained operational during fiscal year 2022/23 reporting period; there were no significant impacts on ATIP performance attributable to COVID-19. The Branch continued to work closely with its partners and stakeholders in finding solutions and reviewing processes to ensure that it responded to Canadians’ requests in a satisfactory and timely manner. However, it continued to face challenges that resulted in response delays to requests submitted. Despite its legislative responsibilities, certain realities prevented the RCMP from responding on time.

During the reporting period, some delays were attributable to the following:

  • operational requirements that called for RCMP members and employees to be redeployed for instance: natural disasters like wildfires and flooding, significant investigations (Mass Casualty Commission, Freedom Convoy activities, police assistance for pipeline projects, and major events such as the papal visit, to name a few)
  • the RCMP still relies heavily on paper-based processes, with records that have not been digitized
  • the extensive search required (more than 750 locations throughout Canada)
  • the lack of experienced ATIP analysts

The RCMP recognizes the importance of complying with legislated timelines. That is why it continues to overhaul its program and address these issues by:

  • devoting resources to improve the timeliness of responses
  • modernizing/streamlining policies and procedures within the program to enhance operational efficiency
  • expanding training and awareness campaigns for RCMP personnel to ensure they understand the obligation to respond within legislated timeframes

Compliance

The ATIP Branch saw an increase in compliance for the number of requests closed within the legislated time frames under the Access to Information Act. In the 2022/23 fiscal year, compliance increased to 42% from 40.1% in the previous fiscal year. The increase is due, in part, to modifications in processes within the Branch, resulting in efficiencies, increased efforts in human resources (staffing, training, retention) and the utilization of contractors to complete complex late files in order to address legislative compliance.

Requests received and closed

As noted in the Statistical Report in Appendix B, the RCMP received a total of 5,510 new requests under the Access to Information Act in 2022/23. In addition, there were 6,171 requests outstanding from the previous reporting periods for a total of 11,681 requests. Of these, 5,633 requests were completed and 6,048 requests carried over to the 2023/24 fiscal year. Of the completed requests, 6.5% were fully disclosed and 53.5% were partially disclosed.

Generally, Access to Information Act requests cover a variety of topics and can include information about contracts/program costs and expenses, information related to security issues, operational file material, as well as the management of the RCMP. Of note, a large number of the Access to Information Act requests processed were for personal information.

As demonstrated below, there has been a moderate increase in the number of requests received compared to the previous reporting period. Similarly, the number of requests closed for this reporting period increased by 2% compared to the previous fiscal year, and was 15.6% higher than the 2020/21 fiscal year. This increase can be associated with the modernization of the program: increased staffing efforts, several process improvements and the assistance of consultants.

Chart 1: Workload

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Workload
Number of requests received 2020/21 2021/22 2022/23
Received 5,314 5,423 5,510
Outstanding 3,887 5,835 6,171
Completed 3,430 5,085 5,633
Carried over 5,771 6,173 6,048

Sources of requests

During the 2022/23 fiscal year, a total of 5,510 requests were received. The sources of these requests were as follows:

  • 3,331 (60%) from the public
  • 1,178 (21%) from business
  • 293 (5%) from the media
  • 136 (3%) from organizations
  • 121 (2%) from academia
  • 451 (8%) declined to identify

Chart 2: Sources of requests

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Sources of requests
Source Number of requests
Media 293
Academia 121
Business (private sector) 1,178
Organization 136
Public 3,331
Decline to Identify 451
Total 5,510

Pages processed

The ATIP Branch’s level of output for the number of pages processed under the Access to Information Act during the 2022/23 fiscal year decreased by 6% compared to the 2021/22 fiscal year, but was 68% higher than the 2020/21 fiscal year. The decrease in 2022/23 is attributable to the size and type of material being requested. It is not uncommon to process large requests each with thousands of pages each.

Chart 3a: Requests completed

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Requests completed
  2020/21 2021/22 2022/23
Number of requests completed 3,430 5,085 5,633

Chart 3b: Pages processed

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Pages processed
  2020/21 2021/22 2022/23
Number of pages processes 560,275 1,006,354 941,259

Completion time

The ATIP Branch was able to complete a total of 1,500 (27%) requests in 30 days or less. During the reporting period, 844 (15%) requests were completed within 31 to 60 days, 614 (11%) were completed in 61 to 120 days and 2,675 (47%) were completed in more than 121 days compared to 50% in more than 121 days during the previous reporting period.

Chart 4: Completion rate of closed requests

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Completion rate of closed requests
Fiscal year 0 to 30 days 31 to 60 days 61 to 120 days over 120 days
2020/21 876 300 455 1,799
2021/22 1,356 772 408 2,549
2022/23 1,500 844 614 2,675

Extensions

Section 9 of the Access to Information Act allows institutions to extend the statutory time limits to respond to a request beyond 30 days.

For the requests closed during the 2022/23 reporting period, the RCMP sought a total of 3,084 extensions under section 9(1)(a), which pertains to unreasonable interference with operations.

A total of 29 extensions under section 9(1)(b), which pertains to necessary consultations were taken.

No extensions under section 9(1)(c) were taken for third-party consultation.

While the RCMP makes every effort to avoid extensions, the unique operational reality of the organization sometimes requires additional time to process requests. For example, during British Columbia and Alberta’s wildfires and floods, several detachments were structurally impacted at various levels, others had to close, and many were on Evacuation Alert. Extensions were therefore sought for requests in these affected areas.

Chart 5: Length of extensions by exemption

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Length of extensions by exemption
Type 0 to 30 days 31 to 60 days 61 to 120 days 121 - 180 days More than 181 days
Interference with ops -9(1)(a) 99% 0.4% 0.6% 0.1% 0%
Consultations -9(1)(b) 24% 24% 31% 21% 0%

Consultations for other institutions

During the reporting period, the RCMP completed 344 consultations, totalling 19,720 pages reviewed. Of the 344 completed consultations, 302 were received from other Government of Canada institutions and 42 were from other organizations. Of those, 143 (47%) consultation from Government of Canada institutions were completed within 30 days, and 20 (48%) consultations from other organisations were completed within 30 days.

There was a minimal decrease in the number of consultations received and completed this reporting period compared to the previous reporting period; however, the number of consultations and pages received increased significantly from fiscal year 2019/20, likely due to other Government of Canada institutions’ inability to process requests during the first year of the COVID-19 pandemic.

Chart 6a: All consultations received and completed

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All consultations received and completed
Fiscal year Received Completed
2020/21 286 276
2021/22 355 375
2022/23 331 344

Chart 6b: All consultations: Number of pages processed

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All consultations: Number of pages processed
Fiscal year Pages received Pages reviewed
2020/21 15,434 13,026
2021/22 43,858 32,661
2022/23 20,122 19,720

Active outstanding requests from previous reporting periods

At the conclusion of the 2022/23 fiscal year, a total of 6,048 requests were outstanding which is a decrease of 2% compared to the previous reporting period. Of those outstanding, 12% were carried over within legislated timelines, and 88% were carried over beyond legislated timelines.

Here are the number of the carried over requests received by fiscal year received:

  • 2,725 (45%) received in 2022/23
  • 1,563 (26%) received in 2021/22
  • 1,064 (18%) received in 2020/21
  • 331 (5%) received in 2019/20
  • 212 (4%) received in 2018/19
  • 119 (2%) received in 2017/18
  • 31 (1%) received in 2016/17
  • 3 (less than 1%) received in 2015/16 or earlier.

Chart 7: Active outstanding requests from previous reporting periods

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Active outstanding requests from previous reporting periods
Fiscal year open requests were received 2022/23 2021/22 2020/21 2019/20 2018/19 2017/18 2016/18 2015/16 or earlier
Open within legislated timelines as of March 31, 2023 714 0 >0 0 0 0 0 0
Open beyond legislated timelines as of March 31, 2023 2011 1563 1064 331 212 119 31 3

Active outstanding complaints from previous reporting periods

At the conclusion of the reporting period, a total of 290 complaints were outstanding. Here are the number of outstanding complaints by the fiscal year received:

  • 189 (65%) received in 2022/23
  • 74 (26%) received in 2021/22
  • 6 (2%) received in 2020/21
  • 18 (6%) received in 2019/20
  • 2 (less than 1%) received in 2018/19
  • 1 (less than 1%) received in 2017/18 or earlier

Chart 8: Active outstanding complaints from previous reporting periods

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Active outstanding complaints from previous reporting periods
Fiscal year open complaints were received by institution Number of open complaints
Received in 2022/23 189
Received in 2021/22 74
Received in 2020/21 6
Received in 2019/20 18
Received in 2018/19 2
Received in 2017/18 or earlier 1

Training and awareness

Continuous learning is a priority for the RCMP and the ATIP Branch is no exception. ATIP Branch staff are encouraged to seek out relevant courses and other learning opportunities as a means to enhance their knowledge and to improve their skills.

For the 2022/23 reporting year, the ATIP Branch held regular information-sharing sessions where staff discussed files and shared best practices. As new technological tools were introduced to support remote collaboration during the pandemic, the RCMP was able to leverage these tools (particularly videoconferencing) to provide a number of training sessions to employees. In-house training and orientation were provided to new ATIP operational support staff and virtual training was provided to Office of the Information Commissioner investigators on the structure and mandate of the RCMP, the information management team in B Division (Newfoundland and Labrador), the Province of British Columbia’s Information Access Operations Council, and the RCMP Human Source Unit, among others. In total, 11 training sessions were given to 829 employees.

As part of the modernization efforts, the ATIP Branch began the first of a multi-year plan to visit every Division in person. These visits will provide an opportunity for the ATIP Branch, along with its partners to enhance communications by meeting directly with record holders to discuss concerns, meet with divisional management to reiterate the importance of compliance with the Access to Information Act and the Access to Information Act (including getting privacy right), and to offer training sessions to divisional personnel. In this reporting period, presentations were organized with National Division (Ottawa), O Division (Ontario) and E Division (British Columbia), reaching over 1,000 employees at all levels, including RCMP senior leaders in the divisions. These visits also served to strengthen the bonds between the ATIP Branch and our divisional Liaison Officers, the benefits of which can be seen on a daily basis. Plans are underway to continue these visits in the coming reporting period.

In an effort to encourage growth and retention in the ATIP Branch, a developmental program was approved and adopted. This program is designed to build new ATIP analysts from the ground up. In such a highly competitive field, it is important to offer employees opportunities to grow and further develop their skills. The professional development program will bring employees from a PM-01 level to a PM-04 as senior analysts.

During the previous reporting period, the ATIP Branch, in conjunction with the RCMP's Learning and Development Unit, created the Access to Information and Privacy Fundamentals online course available to all RCMP employees. In addition to increasing their knowledge of the Access to Information Act and the Access to Information Act, this course also provides employees with a better understanding of their responsibilities when responding to information requests and best practices when managing personal information. In 2022/23, over 1200 new RCMP employees successfully completed the course.

ATIP divisional Liaison Officers also provided presentation sessions to their record holders (Offices of Primary Interest). The sessions included an overview of ATIP modernization, employee’s roles and responsibilities and a list of resources. Discussions during the presentation also quelled misunderstandings regarding the process, while reinforcing proper information management. Specifically, J Division (New Brunswick) provided 16 sessions with attendance of almost 150 employees.

Policies, guidelines and procedures

Throughout this reporting period, the ATIP Branch continued to modernize and update internal policies and procedures to ensure alignment with current reporting standards. These changes will continue to be developed and instituted in the 2023/24 reporting period.

During 2022/23, the ATIP Branch accomplished the following:

  • enhanced internal processes for facilitating the transfer of files within the RCMP, including the creation of national shared drives for classified information
  • updated the Access to Information, Privacy and Operations teams’ standard operating procedures, which was part of the ATIP Branch’s efforts to formalize internal processes
  • modified guidelines to address its on-time and backlog files, enabling processing efficiencies
  • worked with business lines and divisional Liaison Officers to develop guidelines, standards and awareness communiques to further facilitate RCMP ATIP modernization, and implemented new regular by-weekly meetings to resolve challenges as quickly as possible
  • continued to lead the interdepartmental working group for the development of business continuity plans specifically for ATIP programs, which led to greater information sharing among the participating departments
  • reviewed employee work arrangements and implemented a hybrid work model for its employees, allowing more flexibility in turns of work-life balance
  • weekly meetings held with ATIP Branch, RCMP Communications, and Parliamentary Affairs ensured the organization was able to properly brief the Commissioner and Minister’s office should questions arise; the meetings also provided insight to the ATIP Branch of topics that generated media interest and would result in requests
  • successfully piloted the temporary hiring of employees from across the country who can work remotely, to support the divisions
  • onboarding remote employees as part of ATIP Branch modernization to increase the pool of ATIP experienced employees outside of the National Capital Region
  • development of new operational policies for unique types of materials; as an example, a new directive has been approved by ATIP Branch and the Human Source Unit on how to process request containing source information

Our divisional Liaison Officers are also working to establish processes and workflows. Specifically, E Division (British Columbia) is building their team, creating shared proxy accounts for ATIP requests for over 40 units/detachments, leveraging collaboration tools for improved communications and ensuring consistent and streamlined processes while building a stronger governance framework. As well, F Division (Saskatchewan) assisted with the development of privacy notice statements and questionnaires and reviewing MOUs and coaching junior staff.

Proactive publication under Part 2 of the Access to Information Act

As part of the government’s commitment to raising the bar for openness and transparency, Bill C-58 created Part 2 of the Access to Information Act which put into law proactive disclosure practices previously only covered by federal policy.

The ATIP Branch led the overall coordination of Bill C-58 proactive publication requirements and continues to work with sections responsible for producing briefing materials and reports in order to ensure the RCMP meets the legislative requirements.

The RCMP is a government institution responsible for the publication of the following materials in accordance Sections 82 to 84 under Part 2 of the Access to Information Act:

Table 1: Proactive publication under Part 2 of the Access to Information Act
Legislative requirement Publication responsibility Publication location
Titles of briefing material (Briefing Notes) received by the Commissioner ATIP Branch

Open Government website

Proactive disclosure | Open Government, Government of Canada

Briefing materials (Transition Binders) for new and changing Commissioner

Strategic Policy and External Relations

Open Government website

*Note, no Transition Binder has been published to date as the previous RCMP Commissioner’s term began in 2018 prior to Part 2 of the Access to Information Act - Proactive Publication requirements.

Binders for parliamentary appearances by the Commissioner

Strategic Policy and External Relations

Open Government website

Proactive disclosure | Open Government, Government of Canada

Reports tabled in Parliament Business line responsible for producing the report

RCMP Transparency page

Transparency: Royal Canadian Mounted Police | Royal Canadian Mounted Police (rcmp-grc.gc.ca)

or

Open Government website

Proactive disclosure | Open Government, Government of Canada

Question Period notes Public Safety Canada publishes all Question Period notes on behalf of the Public Safety Portfolio

Open Government website 

Proactive disclosure | Open Government, Government of Canada

Travel and hospitality Corporate Management and Comptrollership

Open Government website

Proactive disclosure | Open Government, Government of Canada
Grants and contributions Corporate Management and Comptrollership

Open Government website

Proactive disclosure | Open Government, Government of Canada

Contracts over $10,000 Corporate Management and Comptrollership

Open Government website

Proactive disclosure | Open Government, Government of Canada

Initiatives and projects to improve access to information

ATIP modernization

In November 2020, the Information Commissioner of Canada released the results of a systemic investigation of the RCMP’s ATIP program, entitled Access at issue: The need for leadership. The report was highly critical of the RCMP’s ATIP program and identified 15 recommendations for improvement. Subsequently, the Minister of Public Safety issued a Direction to the RCMP to action the recommendations of the Office of the Information Commissioner’s review and submit a strategy outlining a way forward to be developed in consultation with the Treasury Board of Canada Secretariat. In response, the RCMP developed a strategy entitled Access Granted: Restoring Trust in the RCMP’s Access to Information Program, supported by an action plan, outlining initiatives to modernize the program.

The RCMP began implementation of the strategy in the previous reporting period and is committed to seeing it through over the course of the next several years. The objective is to increase compliance rates and enhance public transparency. The RCMP posted the strategy, and is providing quarterly updates on the RCMP external website, and we encourage all Canadians to visit the site and monitor our progress.

Over the reporting period, the RCMP continued to make progress in implementing the strategy. While more details can be found on our external website, some key initiatives include:

Ongoing work enhancements:
The RCMP continued to engage PricewaterhouseCooper (PwC) to assist with its modernization efforts. During the reporting period, new approaches designed to support culture and business process changes (e.g. introduction to new skills and tools for day-to-day work) have been implemented. Branch sustainability plans were also created and are monitored monthly and updated quarterly. A change management plan was also developed that identified new opportunities to promote and push change throughout the RCMP. Stakeholders also provided positive feedback on the modernization efforts.
Restructuring and hiring blitz:
As previously noted, the ATIP Branch has begun implementing a significant restructure and reorganization to ensure that it is bringing the necessary resources and leadership to meet its obligations under the Access to Information Act and the Access to Information Act. The new structure separates the ATIP Branch into three streams: Access to Information (responsible for meeting Access to Information Act obligations); Privacy (responsible for meeting Access to Information Act obligations); and, Operational Supports (responsible for providing critical support services for the entire Branch, such as intake, systems maintenance and data reporting and analysis). Each stream is led by a director, with the Branch now reporting to a Director General. These changes are bringing new personnel into the Branch with the ultimate objective of almost doubling its size over the next four years. As part of its continued modernization efforts, the Branch is looking for people from a variety of places in order to meet its staffing needs. Staffing efforts in all areas, including indigenous recruiting, has resulted in growth from approximately 65 employees to almost 90 by the end of the reporting period. The Branch currently receives funding to staff about 118 positions with a projected organizational chart of 137 staff. For the 2023/24 fiscal year, it will focus on staffing all funded positions.
Focusing on training:
As part of broader modernization efforts, the ATIP Branch continued to promote the online ATIP Fundamentals training course to personnel, which resulted in a positive enrollment rate. The ATIP Branch also provided presentations to RCMP employees in four different divisions and divisions provided internal training to their Offices of Primary Interest. Additional efforts continue on the development of new training and course offerings for ATIP Branch personnel and the broader organization that will be in place for the next reporting period. In fact, expanding training delivery forms a key part of the Branch’s human resources strategy for ATIP modernization, succession planning, and employee retention.
Sharing best practices:
ATIP modernization is underway across the Government of Canada. In order to ensure that the RCMP continues to benefit from the lessons learned and work underway by its partners, and that partners were aware of work underway at the RCMP, the RCMP remains the lead of an interdepartmental working group to exchange best practices and identify areas for collaboration. Some of the topics discussed have included onboarding of new employees, key performance indicators and improved streamlining practices.

Additional efforts include:

  • As part of the RCMP’s response to major events such as the Freedom Convoy in Ottawa and the police assistance for pipeline projects in British Columbia, the ATIP Branch assigned key analysts who work directly with the record holders to retrieve relevant records. This provided a consistent and quick response due to their complete and unique knowledge of the records.
  • The ATIP Branch was involved in the implementation of the Mass Casualty Commission’s recommendations following the events in Portapique, Nova Scotia. Advice and guidance were given to ensure the RCMP’s response was more open and transparent from the onset.
  • Technology is fundamental to ATIP’s ability to meet its obligations under the Acts. The Branch is exploring such options including new case management software, the use of automation, and cloud computing to find efficiencies to improve our response times.
  • Money and technology were provided to Divisions/Liaison Officers to enhance their ATIP capabilities with the goal of creating divisional ATIP bureaus.
  • The ATIP Branch regularly works with the RCMP’s Audit and Evaluation unit to conduct informal reviews of audits/reports prior to their publication.
  • Following a Ministerial Directive, the ATIP Branch continues to support the RCMP’s Management Advisory Board by conducting informal reviews prior to the publication of their recommendations which supports internal reform while remaining transparent with the public.

Nearing the end of this reporting period, the RCMP joined the Treasury Board of Canada Secretariat ATIP Online Management Tools portal. This portal allows requesters to submit their requests under both the Access to Information Act and the Access to Information Act online, directly to the institution, upload any required supporting documentation, and even receive their release packages online.

Summary of key issues and actions taken on complaints or audits

Complaints and investigations

During this reporting period, the RCMP continued to work collaboratively with the Office of the Information Commissioner to address complaints as efficiently as possible. Following the publication of the Office of the Information Commissioner’s systemic investigation in November 2020 into the RCMP and its Access to Information Act practices, concrete steps were taken to review and update internal processes to help ensure the RCMP meets its obligations under the Act.

As identified in the Office of the Information Commissioner’s 2022/23 annual report, 2022/23 Annual Report (oic-ci.gc.ca), the Office of the Information Commissioner received a record number of complaints during this reporting period. As the Office of the Information Commissioner worked diligently to respond and investigate these complaints, departments and agencies had to respond accordingly to support the Office of the Information Commissioner investigative process, and respond to the inquiries of the Agent of Parliament. The RCMP was no exception to this, and had to respond accordingly to ensure that it was meeting its expectations.

As part of the modernization strategy, the ATIP Branch continued to utilize a dedicated team of ATIP personnel to serve as the primary point of contact for the Office of the Information Commissioner. The team is led by a manager responsible for coordinating complaints and assisting in complaint-related reporting to both the Office of the Information Commissioner, ATIP management and RCMP senior management. Regular monthly meetings were held between the Office of the Information Commissioner and the ATIP Branch to discuss file progression. These monthly meetings resulted in the resolution of complaints and better collaboration with Office of the Information Commissioner and the ATIP Branch.

Section 9 – Statistical report
Section 9 of the Statistical Report in Appendix B also provides data on the complaints received and closed. Specifically, for the 2022/23 reporting period, the RCMP received and provided the following under the Access to Information Act:
Section 32
The RCMP received 475 notices, which represents nearly 8.4% of all requests closed during the reporting period. The majority of the complaints received relate to delays, where the RCMP was unable to respond within 30 days and therefore considered in deemed refusal in accordance with the Act. Under this section, the Office of the Information Commissioner formally notifies the institution of their intent to investigate a complaint received.
Section 30(5)
The RCMP received 417 notices. Under this section, if the Office of the Information Commissioner refuses or ceases to investigate a complaint, it notifies the complainant, the institution and, if applicable, any third party and the Privacy Commissioner.
Section 35
The RCMP provided 97 formal representations. Under this section, the Office of the Information Commissioner provides an opportunity to institutions to provide representation to an ongoing complaint investigation.
Section 36.1
The RCMP received 11 intent to order notifications. Under this section the Office of the Information Commissioner may issue an order to the institution to release the requested information.
Orders received link to Treasury Board of Canada Secretariat
No notifications were provided to Treasury Board of Canada Secretariat in relation to the Office of the Information Commissioner’s intent to order.
Section 37(1)
The RCMP received 12 initial reports. Under this section, the Office of the Information Commissioner finds that the complaint is well founded and provides the institution the findings of their investigation, specific recommendations to remedy the issue, and when appropriate, a specific time frame that the Office of the Information Commissioner can expect a plan to implement the recommendations. The institution must then decide on whether to implement the recommendations.
Section 37(2)
70 Final reports were issued during the reporting period. One report contained recommendations and 17 stated the Office of the Information Commissioner’s intent to order. No formal orders were received from the Office of the Information Commissioner during this reporting period.

Court action

Two court proceedings were actioned with respect to access requests processed within the 2022/23 fiscal year, and none were discontinued/concluded nor dismissed in this reporting period.

Reporting on Access to Information fees for the purposes of the Service Fees Act

Under the Access to Information Act, the head of a government institution may charge a fee for access to information services. The fee is not to exceed the cost of providing the service. In accordance with the Interim Directive on the Administration of the Access to Information Act, the RCMP waives all fees prescribed by the Act and Regulations, other than the $5.00 application fee set out in paragraph 7(1)(a) of the Regulations. Under the Access to Information Act, the head of the institution may also waive the fee or a part of a fee or may refund a fee or a part of a fee paid.

The Service Fees Act requires a responsible authority to report annually to Parliament on the fees collected by the institution.

With respect to fees collected under the Access to Information Act, the information below is reported in accordance with the requirements of section 20 of the Service Fees Act.

The $5.00 application fee is the only fee charged for an Access to Information Act request. For the 2022/23 reporting period, the RCMP collected a total revenue of $26,045.00 for 5,209 access requests and waived fees in the amount of $2,045.00 for 230 access requests.

The cost to operate the access to information segment of the RCMP’s ATIP Branch for 2022/23 was $5.8 million.

Monitoring compliance

The ATIP Branch monitors compliance through weekly and monthly statistical reports, which include the compliance rate, the number of files completed on time and those that are delayed, as well as com­plaints both received and closed. Performance Dashboards are also key tools to further identify trends and assist the ATIP Branch in strategically developing efficiencies. The Branch’s management team reviews the weekly and monthly reports to manage workload and to determine any upcoming issues where processes could be improved. The reports and dashboards are provided to the RCMP’s Strategic Policy and External Relations Officer and the Commissioner in an effort to improve accountability.

The ATIP Branch continues work on bolstering its data reporting function by onboarding new technology and processes. This new technology will enable the ATIP Branch to be more strategic and transparent, by automatically capturing pertinent data to assist with its planning and public reporting as well as to identify areas where efficiencies may be found.

Appendix A - Delegation Order

Access to Information Act and Privacy Act Delegation Order

The Minister of Public Safety and Emergency Preparedness, pursuant to section 73 of the Access to Information Act and of the Privacy Act, hereby designates the persons holding the position set out in the schedule hereto, or the persons occupying on an acting basis those positions, to exercise the powers and functions of the Minister as the head of a government institution, that is, the Royal Canadian Mounted Police, under the section of the Act set out in the Schedule opposite each position. This designation replaces and nullifies all such designations previously signed and dated by the Minister.

Schedule
Position Privacy Act and Regulations Access to Information Act and Regulations
Commissioner of the RCMP Full Authority Full Authority
Chief, Strategic Policy and Planning Officer
Departmental Access to Information and Privacy Coordinator
Commanding Officers Authority for 8(2)(j) and 8(2)(m) Not available
Officer in Charge, Policy, Processing and External Relations Full Authority except 8(2)(j) and 8(2)(m) 7, 8(1), 9, 11(2) to 11(6) (inclusive), 12(2) and all mandatory exemptions (13(1), 16(3), 19(1), 20(1) and 24(1)) and 6(1) and 8 of the Regulations
Manager, Processing and Triage
Manager, Quality Control
Non-Commissioned Officers and public servants in charge of ATIP unit
Non-Commissioned Officers and public servants in charge of ATIP Branch (analysts) 14 and 15 for all records; 17(2)(b), 19 to 28 (inclusive) for all employee records as designated in InfoSource; For all other records requiring mandatory exemptions in their entirety (19(1), 22(2) and 26) of the Act; 9 and 11(2) of the Regulations 7, 8(1) and 12(2)(b) and all records exempted in their entirety by mandatory exemptions (13(1), 16(3), 19(1), 20(1) and 24(1)) of the Act; 6(1) and 8 of the Regulations

Signed, at the City of Ottawa, this 4 day of December, 2015

The Honourable Ralph Goodale, P.C., M.P.
Minister of Public Safety and Emergency Preparedness

Appendix B – Statistical Report on the Access to Information Act

Name of institution
Royal Canadian Mounted Police
Reporting period
April 1, 2022 to March 31, 2023

Section 1: Requests under the Access to Information Act

1.1 Number of requests
Type Number of Requests
Received during reporting period 5,510

Outstanding from previous reporting period

  • Outstanding from previous reporting period - 2,996
  • Outstanding from more than one reporting period - 3,175
6,171
Total 11,681
Closed during reporting period 5,633

Carried over to next reporting period

  • Carried over within legislated timeline - 714
  • Carried over beyond legislated timeline - 5,334
6,048
1.2 Sources of requests
Source Number of Requests
Media 293
Academia 121
Business (private sector) 1,178
Organization 136
Public 3,331
Decline to Identify 451
Total 5,510
1.3 Channels of requests
Source Number of Requests
Online 4,128
E-mail 372
Mail 1,006
In person 0
Phone 0
Fax 4
Total 5,510

Section 2: Informal requests

2.1 Number of informal requests
Type Number of Requests
Received during reporting period 1,876

Outstanding from previous reporting period

  • Outstanding from previous reporting period - 48
  • Outstanding from more than one reporting period - 3
51
Total 1,927
Closed during reporting period 937
Carried over to next reporting period 990
2.2 Channels of informal requests
Source Number of Requests
Online 766
E-mail 1,110
Mail 0
In person 0
Phone 0
Fax 0
Total 1,876
2.3 Completion time of informal requests
Completion time
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
752 136 23 11 10 3 2 937
2.4 Pages released informally
Less than 100 pages released 101 to 500 pages released 501 to 1000 pages released 1001 to 5000 pages released More than 5000 pages released
Number of requests Pages released Number of requests Pages released Number of requests Pages released Number of requests Pages released Number of requests Pages released
0 0 0 0 0 0 0 0 0 0
2.5 Pages re-released informally
Less than 100 pages re-released 101 to 500 pages re-released 501 to 1000 pages re-released 1001 to 5000 pages re-released More than 5000 pages re-released
Number of requests Pages re-released Number of requests Pages re-released Number of requests Pages re-released Number of requests Pages re-released Number of requests Pages re-released
595 14,615 208 49,967 78 55,848 46 92,672 10 925,515

Section 3: Applications to the Information Commissioner on declining to act on requests

Applications to the Information Commissioner on declining to act on requests
Type Number of Requests
Outstanding from previous reporting period 0
Sent during reporting period 0
Total 0
Approved by the Information Commissioner during reporting period 0
Declined by the Information Commissioner during reporting period 0
Withdrawn during reporting period 0
Carried over to next reporting period 0

Section 4: Requests closed during the reporting period

4.1 Disposition and completion time
Disposition of requests Completion time
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
All disclosed 11 37 71 41 31 51 125 367
Disclosed in part 101 294 592 315 208 402 1,105 3,017
All exempted 20 58 76 43 28 37 89 351
All excluded 0 0 0 1 0 0 3 4
No records exist 15 15 47 55 41 55 208 436
Request transferred 4 0 0 0 0 0 0 4
Request abandoned 844 96 51 156 14 30 225 1,416
Neither confirmed nor denied 4 1 7 3 4 6 13 38
Decline to act with the approval of the Information Commissioner 0 0 0 0 0 0 0 0
Total 999 501 844 614 326 581 1,768 5,633
4.2 Exemptions
Section Number of Requests
13(1)(a) 47
13(1)(b) 9
13(1)(c) 377
13(1)(d) 147
13(1)(e) 1
14 11
14(a) 2
14(b) 1
15(1) 37
15(1) - I.A.Footnote1 1
15(1) - Def.Footnote1 4
15(1) - S.A.Footnote1 5
16(1)(a)(i) 1,294
16(1)(a)(ii) 942
16(1)(a)(iii) 5
16(1)(b) 313
16(1)(c) 232
16(1)(d) 1
16(2) 185
16(2)(a) 3
16(2)(b) 6
16(2)(c) 42
16(3) 0
16.1(1)(a) 2
16.1(1)(b) 2
16.1(1)(c) 2
16.1(1)(d) 0
16.2(1) 0
16.3 0
16.4(1)(a) 0
16.4(1)(b) 0
16.5 0
16.6 0
17 24
18(a) 2
18(b) 4
18(c) 0
18(d) 1
18.1(1)(a) 1
18.1(1)(b) 0
18.1(1)(c) 0
18.1(1)(d) 0
19(1) 2,041
20(1)(a) 1
20(1)(b) 27
20(1)(b.1) 0
20(1)(c) 32
20(1)(d) 4
20.1 0
20.2 0
20.4 0
21(1)(a) 57
21(1)(b) 96
21(1)(c) 13
21(1)(d) 12
22 15
22.1(1) 0
23 203
23.1 0
24(1) 8
26 6
4.3 Exclusions
Section Number of Requests
68(a) 0
68(b) 0
68(c) 0
68.1 0
68.2(a) 0
68.2(b) 0
69(1) 0
69(1)(a) 1
69(1)(b) 0
69(1)(c) 0
69(1)(d) 0
69(1)(e) 2
69(1)(f) 1
69(1)(g) re (a) 7
69(1)(g) re (b) 1
69(1)(g) re (c) 3
69(1)(g) re (d) 2
69(1)(g) re (e) 3
69(1)(g) re (f) 2
69.1(1) 0
4.4 Format of information released
Paper Electronic Other
E-record Data set Video Audio
454 2,918 2 57 65 0

4.5 Complexity

4.5.1 Relevant pages processed and disclosed for paper and e-record formats
Number of pages processed Number of pages disclosed Number of requests
941,259 331,399 5,193
4.5.2 Relevant pages processed per request disposition for paper and e-record formats by size of requests
Disposition Less than 100 pages processed 101 to 500 pages processed 501 to 1000 pages processed 1001 to 5000 pages processed More than 5000 pages processed
Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed
All disclosed 330 3,300 28 6,165 7 4,427 2 3,961 0 0
Disclosed in part 1988 53,325 740 167,993 145 100,405 131 247,701 13 187,425
All exempted 253 7,345 82 17,265 9 5,855 4 9,090 3 91,621
All excluded 1 9 2 697 1 603 0 0 0 0
Request abandoned 1,385 1,039 25 5,654 3 1,951 1 1,939 2 23,489
Neither confirmed nor denied 38 0 0 0 0 0 0 0 0 0
Declined to act with the approval of the Information Commissioner 0 0 0 0 0 0 0 0 0 0
Total 3,995 65,018 877 197,774 165 113,241 138 262,691 18 302,535
4.5.3 Relevant minutes processed and disclosed for audio formats
Number of minutes processed Number of minutes disclosed Number of requests
25,997 849 403
4.5.4 Relevant minutes processed per request disposition for audio formats by size of requests
Disposition Less than 60 minutes processed 60 to 120 minutes processed More than 120 minutes processed
Number of requests Minutes disclosed Number of requests Minutes disclosed Number of requests Minutes disclosed
All disclosed 2 46 0 0 0 0
Disclosed in part 288 4,638 40 3,310 41 17,047
All exempted 20 321 2 142 1 287
All excluded 0 0 0 0 0 0
Request abandoned 7 206 0 0 0 0
Neither confirmed nor denied 2 0 0 0 0 0
Declined to act with the approval of the Information Commissioner 0 0 0 0 0 0
Total 319 5,211 42 3,452 42 17,334
4.5.5 Relevant minutes processed and disclosed for video formats
Number of minutes processed Number of minutes disclosed Number of requests
25,169 4,413 228
4.5.6 Relevant minutes processed per request disposition for video formats by size of requests
Disposition Less than 60 minutes processed 60 to 120 minutes processed More than 120 minutes processed
Number of requests Minutes disclosed Number of requests Minutes disclosed Number of requests Minutes disclosed
All disclosed 9 113 0 0 0 0
Disclosed in part 116 2,182 31 2,707 55 18,117
All exempted 7 45 1 70 2 1,240
All excluded 0 0 0 0 0 0
Request abandoned 4 93 0 0 3 602
Neither confirmed nor denied 0 0 0 0 0 0
Declined to act with the approval of the Information Commissioner 0 0 0 0 0 0
Total 136 2,433 32 2,777 60 19,959
4.5.7 Other complexities
Disposition Consultation required Legal advice sought Other Total
All disclosed 11 2 178 191
Disclosed in part 107 3 1,529 1,639
All exempted 4 1 132 137
All excluded 2 0 1 3
Request abandoned 6 0 214 220
Neither confirmed nor denied 0 0 17 17
Declined to act with the approval of the Information Commissioner 0 0 0 0
Total 130 6 2,071 2,207

4.6. Closed requests

4.6.1 Number of requests closed within legislated timelines
Type Requests closed within legislated timelines
Number of requests closed within legislated timelines 2,343
Percentage of requests closed within legislated timelines (%) 41.59417717

4.7 Deemed refusals

4.7.1 Reasons for not meeting legislated timelines
Number of requests closed past the legislated timelines Principal reason
Interference with Operations / Workload External Consultation Internal Consultation Other
3,290 3,277 5 5 3
4.7.2 Requests closed beyond legislated timelines (including any extension taken)
Number of days past legislated timelines Number of requests past legislated timeline where no extension was taken Number of requests past legislated timeline where an extension was taken Total
1 to 15 days 17 119 136
16 to 30 days 20 125 145
31 to 60 days 23 302 325
61 to 120 days 34 303 337
121 to 180 days 16 227 243
181 to 365 days 74 376 450
More than 365 days 1,505 149 1,654
Total 1,689 1,601 3,290
4.8 Requests for translation
Translation requests Accepted Refused Total
English to French 0 0 0
French to English 0 0 0
Total 0 0 0

Section 5: Extensions

5.1 Reasons for extensions and disposition of requests
Disposition of requests where an extension was taken 9(1)(a) Interference with operations 9(1)(b) Consultation 9(1)(c) Third-party notice
Section 69 Other
All disclosed 239 0 0 0
Disclosed in part 1,978 1 21 0
All exempted 258 0 2 0
All excluded 2 0 0 0
No records exist 234 0 0 0
Request abandoned 0 0 0 0
Decline to act with the approval of the Information Commissioner 0 0 0 0
Total 3,084 1 28 0
5.2 Length of extensions
Length of extensions 9(1)(a) Interference with operations 9(1)(b) Consultation 9(1)(c) Third-party notice
Section 69 Other
30 days or less 3,051 0 7 0
31 to 60 days 12 0 7 0
61 to 120 days 19 1 8 0
121 to 180 days 0 0 0 0
181 to 365 days 2 0 6 0
365 days or more 0 0 0 0
Total 3,084 1 28 0

Section 6: Fees

Fees
Fee type Fee collected Fee waived Fee refunded
Requests Amount Requests Amount Requests Amount
Application 5,209 $26,045 229 $1,145 0 $0
Other fees 0 $0 1 $900 0 $0
Total 5,209 $26,045 230 $2,045 0 $0

Section 7: Consultations received from other institutions and organizations

7.1 Consultations received from other Government of Canada institutions and organizations
Consultations Other Government of Canada institutions Number of pages to review Other organizations Number of pages to review
Received during reporting period 291 18,588 40 1,534
Outstanding from the previous reporting period 66 29,323 9 642
Total 357 47,911 49 2,176
Closed during the reporting period 302 17,939 42 1,781
Carried over within negotiated timelines 23 5,282 4 99
Carried over beyond negotiated timelines 32 24,690 3 296
7.2 Recommendations and completion time for consultations received from other Government of Canada institutions
Recommendation Number of days required to complete consultation requests
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
Disclose entirely 50 48 40 21 4 5 0 168
Disclose in part 18 20 32 31 11 5 3 120
Exempt entirely 2 0 1 1 2 1 0 7
Exclude entirely 0 0 0 1 0 0 0 1
Consult other institution 0 0 0 0 0 0 0 0
Other 4 1 0 1 0 0 0 6
Total 74 69 73 55 17 11 3 302
7.3 Recommendations and completion time for consultations received from other organizations outside the Government of Canada
Recommendation Number of days required to complete consultation requests
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
Disclose entirely 9 3 6 2 0 0 0 20
Disclose in part 4 1 8 3 1 0 1 18
Exempt entirely 0 1 0 0 0 0 0 1
Exclude entirely 0 0 0 0 0 0 0 0
Consult other institution 0 0 0 0 0 0 0 0
Other 1 1 0 0 0 1 0 3
Total 14 6 14 5 1 1 1 42

Section 8: Completion time of consultations on cabinet confidences

8.1 Requests with Legal Services
Number of days Less than 100 pages processed 101 to 500 pages processed 501 to 1000 pages processed 1001 to 5000 pages processed More than 5000 pages processed
Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed
1 to 15 4 7 0 0 0 0 0 0 0 0
16 to 30 0 0 1 0 0 0 0 0 0 0
31 to 60 1 14 0 0 0 0 0 0 0 0
61 to 120 6 90 0 0 1 0 0 0 0 0
121 to 180 0 0 0 0 1 0 0 0 0 0
181 to 365 0 0 0 0 0 0 0 0 0 0
More than 365 0 0 0 0 0 0 0 0 0 0
Total 11 111 1 0 2 0 0 0 0 0
8.2 Requests with Privy Council Office
Number of days Less than 100 pages processed 101 to 500 pages processed 501 to 1000 pages processed 1001 to 5000 pages processed More than 5000 pages processed
Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed
1 to 15 0 0 0 0 0 0 0 0 0 0
16 to 30 0 0 0 0 0 0 0 0 0 0
31 to 60 0 0 0 0 0 0 0 0 0 0
61 to 120 0 0 0 0 0 0 0 0 0 0
121 to 180 0 0 0 0 0 0 0 0 0 0
181 to 365 0 0 0 0 0 0 0 0 0 0
More than 365 0 0 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0 0 0

Section 9: Investigations and reports of finding

9.1 Investigations
Section 32 Notice of intention to investigate Subsection 30(5) Ceased to investigate Section 35 Formal representations
475 417 97
9.2 Investigations and reports of finding
Section 37(1) Initial Reports - Received Section 37(1) Initial Reports - Containing recommendations issued by the Information Commissioner Section 37(1) Initial Reports - Containing orders issued by the Information Commissioner Section 37(2) Final Reports - Received Section 37(2) Final Reports - Containing recommendations issued by the Information Commissioner Section 37(2) Final Reports - Containing orders issued by the Information Commissioner
12 1 11 70 1 17

Section 10: Court action

10.1 Court actions on complaints
Section 41
Complainant (1) Institution (2) Third Party (3) Privacy Commissioner (4) Total
2 0 0 0 2
10.2 Court actions on third party notifications under paragraph 28(1)(b)
Section 44 – under paragraph 28(1)(b)
0

Section 11: Resources related to the Access to Information Act

11.1 Allocated costs
Expenditures Amount
Salaries $3,713,543
Overtime $109,733

Goods and Services

  • Professional services contracts ($1,562,426)
  • Other ($417,764)
$1,980,190
Total $5,803,466
11.2 Human resources
Resources Person years dedicated to Access to Information Activities
Full-time employees 45.572
Part-time and casual employees 0.484
Regional staff 0.000
Consultants and agency personnel 5.517
Students 0.100
Total 51.673

Note: Enter values to three decimal places.

Appendix C - Supplemental Statistical Report on the Access to Information Act

Statistical Report on the Access to Information Act

Section 1: Capacity to receive requests

Enter the number of weeks your institution was able to receive ATIP requests through the different channels.
Type Number of weeks
Able to receive requests by mail 52
Able to receive requests by email 52
Able to receive requests through the digital request service 52

Section 2: Capacity to process records

2.1 Enter the number of weeks your institution was able to process paper records in different classification levels.
Type No capacity Partial capacity Full capacity Total
Unclassified paper records 0 0 52 52
Protected B paper records 0 0 52 52
Secret and Top Secret paper records 0 43 9 52
2.2 Enter the number of weeks your institution was able to process electronic records in different classification levels.
Type No capacity Partial capacity Full capacity Total
Unclassified electronic records 0 0 52 52
Protected B electronic records 0 0 52 52
Secret and Top Secret electronic records 0 43 9 52

Section 3: Open Requests and Complaints Under the Access to Information Act

3.1 Enter the number of open requests that are outstanding from previous reporting periods.
Fiscal year open requests were received Open requests that are within legislated timelines as of March 31, 2023 Open requests that are beyond legislated timelines as of March 31, 2023 Total
Received in 2022/23 714 2,011 2,725
Received in 2021/22 0 1,563 1,563
Received in 2020/21 0 1,064 1,064
Received in 2018/19 0 331 331
Received in 2017/18 0 212 212
Received in 2016/17 0 119 119
Received in 2015/16 0 2 2
Received in 2014/15 0 1 1
Received in 2013/14 or earlier 0 0 0
Total 714 5,334 6,048
3.2 Enter the number of open complaints with the Information Commissioner of Canada that are outstanding from previous reporting periods.
Fiscal year open complaints were received by institution Number of open complaints
Received in 2022/23 189
Received in 2021/22 74
Received in 2020/21 6
Received in 2019/20 18
Received in 2018/19 2
Received in 2017/18 0
Received in 2016/17 0
Received in 2015/16 0
Received in 2014/15 1
Received in 2013/14 or earlier 0
Total 290

Section 4: Open Requests and Complaints Under the Privacy Act

4.1 Enter the number of open requests that are outstanding from previous reporting periods.
Fiscal year open requests were received Open requests that are within legislated timelines as of March 31, 2023 Open requests that are beyond legislated timelines as of March 31, 2023 Total
Received in 2022/23 843 2,073 2,916
Received in 2021/22 1 1,279 1,280
Received in 2020/21 0 535 535
Received in 2018/19 0 169 169
Received in 2017/18 0 71 71
Received in 2016/17 0 3 3
Received in 2015/16 0 6 6
Received in 2014/15 0 7 7
Received in 2013/14 or earlier 0 1 1
Total 844 4,144 4,988
4.2 Enter the number of open complaints with the Privacy Commissioner of Canada that are outstanding from previous reporting periods.
Fiscal year open complaints were received by institution Number of open complaints
Received in 2022/23 52
Received in 2021/22 23
Received in 2020/21 9
Received in 2019/20 5
Received in 2018/19 3
Received in 2017/18 0
Received in 2016/17 4
Received in 2015/16 0
Received in 2014/15 0
Received in 2013/14 or earlier 0
Total 96

Section 5: Social Insurance Number

Table 46: Has your institution begun a new collection or a new consistent use of the social insurance number in 2022/23?
Has your institution begun a new collection or a new consistent use of the social insurance number in 2022/23? No

Section 6: Universal access under the Privacy Act

Table 47: How many requests were received from confirmed foreign nationals outside of Canada in 2022/23?
How many requests were received from confirmed foreign nationals outside of Canada in 2022/23? 42
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