Contact the Canadian Criminal Real Time Identification Services
Disruption of Canada Post services
Due to ongoing labour disruptions at Canada Post, we are currently unable to send fingerprint-based criminal record check results by regular or priority mail. As a temporary measure, alternative delivery options may be considered for applications deemed urgent—such as those involving employment start dates, travel deadlines, or legal requirements.
If you believe your request requires urgent attention, please contact CCRTIS at ccrtis-scictr@rcmp-grc.gc.ca with a brief explanation and any relevant documentation. Requests will be reviewed on a case-by-case basis to determine whether exception processing can be accommodated.
Note
For Permanent Residence Applicants: If you have made a request for a Landed Immigrant Status Certified Criminal Record Check and you have yet to receive your RCMP certified criminal record check product, please contact Immigration, Refugees and Citizenship Canada (IRCC) for more information concerning your submission deadline.
Permanent Residence (PR) applicants that require a RCMP fingerprint-based criminal record check will receive instructions from IRCC. Do not apply for an RCMP criminal record check unless instructed by IRCC.
Refer to your local police for information about criminal record checks.
For general information please contact:
- ccrtis-scictr@rcmp-grc.gc.ca
- Telephone
- 613-998-6362 or 1-833-541-3089 - Monday to Friday 7:30 am to 5:30 pm (Eastern Time)
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Director General
Canadian Criminal Real Time Identification Services
RCMP, National Police Services Building
1200 Vanier Pky
Ottawa ON K1A 0R2 - Courier
-
Director General
Canadian Criminal Real Time Identification Services
RCMP, National Police Services Building - Loading dock #1
1200 Vanier Pky
Ottawa ON K1A 0R2
Note
If you are calling to inquire about the status of your fingerprint results, please first ensure that the amount of time exceeds our processing times. Please note that this area is currently experiencing a high volume of requests. There may be delays in receiving a response.
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