2020-2021 Client and partner survey results
Overall results
The RCMP aims to provide the best possible policing to the communities we serve. We conduct three
surveys annually to get feedback from the public, our partners and our stakeholders about the work
we do.
The results from the 2020-2021 surveys are positive. Residents, clients and partners are
generally satisfied with the RCMP's service in New Brunswick. The results also point to some
potential areas for improvement, including:
- increasing transparency
- increasing involvement and visibility within the community
- sharing information with our partners
The numbers provided below show the percentage of respondents who agree or strongly agree with
the stated criteria.
What New Brunswickers residents think
Results from the New Brunswickers Views of RCMP Policing Services survey show that overall
satisfaction with the RCMP is at 71%.
Other results include:
- Trust and confidence: 59%
- Adequate information about its work: 40%
- Open and transparent organization: 36%
- Sensitive to cultures and groups: 46%
- Effective coordinated response to calls for service: 63%
- Contributes to traffic safety: 74%
- Visible presence in my community/province: 74%
What our contract partners think
Results of the Survey of Contract Partners shows an overall satisfaction rating of 67%.
Other results include:
- Trust and confidence: 84%
- High quality policing service: 65%
- Effective local leaders: 75%
- Valuable contribution to community's quality of life: 64%
- Useful information about its work: 57%
- Good value for money spent: 28%
- Effectively deploys resources: 59%
- Contributes to traffic safety: 63%
What our policing partners think
Results of the Survey of Policing Partners and Stakeholders show an overall satisfaction rating
of 78%.
Other results include:
- Trust and confidence: 88%
- Sensitive to partner needs: 54%
- Effective leaders: 77%
- Effective coordinated response to calls for service: 61%
- Sharing of research with organization: 55%
- Reliable information and intelligence: 77%
- Contributes to traffic safety: 59%
New Brunswickers Views of RCMP Policing Services 2020-2021
New Brunswicker's Views of RCMP Policing Services is a public opinion survey of adult residents of
New Brunswick, with a focus on areas policed by the RCMP. A random sample of respondents (by phone
and online) was allocated to J Division, with an emphasis on areas policed by the RCMP. The number
of respondents for New Brunswick in 2020-2021 is 172.
Attitudes to the RCMP
| Question |
Agree |
Neutral |
Disagree |
| How important is the RCMP's contribution to keeping Canadians safe? |
94% |
2% |
4% |
| How satisfied are you with the RCMP's contribution to keeping Canadians
safe? |
71% |
11% |
19% |
| I feel safer because of the RCMP. |
67% |
18% |
4% |
New Brunswickers views of RCMP policing services:
General
| View |
Agree |
Neutral |
Disagree |
| The RCMP demonstrates professionalism in its work. |
74% |
15% |
11% |
| The RCMP is an organization with integrity. |
62% |
18% |
20% |
| RCMP personnel are honest. |
59% |
25% |
16% |
| RCMP personnel demonstrate compassion. |
61% |
25% |
14% |
| The RCMP is an accountable organization. |
55% |
14% |
30% |
| RCMP personnel demonstrate respect. |
57% |
20% |
23% |
| The RCMP places an emphasis on providing quality service to the public. |
65% |
19% |
16% |
| The RCMP provides the same quality of service to all citizens. |
42% |
18% |
40% |
| The RCMP places emphasis on providing services in the official language of my choice,
English or French. |
81% |
13% |
5% |
| I have trust and confidence in the RCMP. |
59% |
23% |
18% |
| I would encourage friends and family members to apply to the RCMP. |
58% |
19% |
23% |
New Brunswickers views of RCMP policing services:
Relationship with the RCMP
| View |
Agree |
Neutral |
Disagree |
| The RCMP has effective local leaders. |
57% |
27% |
16% |
| The RCMP has effective national leaders. |
48% |
25% |
28% |
| The RCMP provides Canadians with adequate information about its work. |
40% |
24% |
36% |
| The RCMP is an open and transparent organization. |
36% |
16% |
48% |
| The RCMP is representative of the diverse Canadian communities it serves. |
54% |
18% |
27% |
| RCMP personnel reflect the cultural diversity in my community. |
55% |
24% |
21% |
| The RCMP is dealing with the things that matter to people in this community. |
62% |
18% |
20% |
| I feel a moral duty to follow police orders. |
80% |
10% |
10% |
| I generally support how the RCMP usually acts. |
64% |
20% |
16% |
| I would help the RCMP if asked. |
85% |
10% |
5% |
New Brunswickers views of RCMP policing services:
Sensitivity
| View |
Agree |
Neutral |
Disagree |
| The RCMP is sensitive to the needs of different cultures and groups. |
46% |
19% |
35% |
| The RCMP is respectful to the cultural needs of Indigenous people. |
40% |
20% |
40% |
| The RCMP treats women fairly. |
44% |
23% |
33% |
| The RCMP is sensitive to the needs of LGBTQ2S community. |
39% |
36% |
25% |
New Brunswickers views of RCMP policing services:
Visibility and responsiveness
| View |
Agree |
Neutral |
Disagree |
| RCMP personnel have a visible presence in my community/province/territory.
|
74% |
12% |
14% |
| The RCMP is effective at responding quickly to calls for assistance. |
63% |
17% |
20% |
| The RCMP is contributing to traffic safety in my province or territory. |
74% |
14% |
12% |
| The RCMP makes decisions based on facts. |
59% |
26% |
15% |
| The RCMP is a forward-looking, innovative organization. |
48% |
26% |
26% |
New Brunswickers views of RCMP policing services:
Priorities of the RCMP
| View |
Agree |
Neutral |
Disagree |
| The RCMP is addressing youth involvement in crime as both victims and
offenders. |
62% |
26% |
13% |
| The RCMP is reducing the threat and impact of organized crime. |
70% |
16% |
15% |
| The RCMP is reducing the threat and impact of serious crime, such as murder,
sexual assault, robbery and arson. |
64% |
18% |
18% |
| The RCMP is effective at resolving crimes where violence is involved. |
65% |
20% |
15% |
| The RCMP is effectively responding to threats to national security. |
70% |
19% |
11% |
| The RCMP is effectively responding by countering radicalization to violent
extremism. |
57% |
29% |
15% |
| The RCMP is effectively responding to threats to Canadian passenger
aircraft. |
66% |
27% |
7% |
| The RCMP is contributing to safer Indigenous communities. |
46% |
20% |
34% |
| The RCMP is advancing reconciliation with Indigenous peoples of Canada. |
40% |
23% |
37% |
| The RCMP is contributing to more informed and resilient Canadians. |
46% |
27% |
27% |
| The RCMP is reducing the impact of economic crime. |
50% |
29% |
21% |
| The RCMP is effectively responding to cybercrime threats. |
55% |
24% |
21% |
| The RCMP is effectively addressing online scams. |
49% |
18% |
33% |
| The RCMP is reducing the sale and distribution of illegal drugs. |
59% |
12% |
29% |
| The RCMP is effectively responding to threats at the border between the
ports of entry. |
66% |
16% |
17% |
| I am aware that the RCMP participates in a variety of international
activities, such as peacekeeping missions and offering training to foreign police. |
79% |
9% |
12% |
| The RCMP rapidly adapts to new and emerging priorities. |
50% |
24% |
26% |
| About how often would you say that the RCMP in your neighbourhood exceeds
their authority? (Always/Almost always-Most of the time-Rarely/Never) |
27% |
20% |
52% |
Contact with the RCMP
Percentage of Canadians who had a direct contact with the RCMP in the
past year
| Response |
% |
| Yes |
23% |
| No |
77% |
Percentage of Canadians who initiated the contact with the RCMP
| Response |
% |
| Yes |
59% |
| No |
41% |
|
Results based on respondents in New Brunswick who indicated that they had a direct
contact with the RCMP in the past year (39 respondents)
|
What was the reason for your most recent contact with the RCMP?
| Reason |
% |
| For a criminal matter |
18% |
| For a traffic offence or an accident |
21% |
| For a complaint |
18% |
| For a natural disaster, e.g. flood, wildfire |
0% |
| For a crime prevention activity, project, or program |
10% |
| For another reason |
33% |
|
Results based on respondents in New Brunswick who indicated that they had a direct
contact with the RCMP in the past year (39 respondents).
|
Views on contact with the RCMP
| View |
Agree |
Neutral |
Disagree |
| It was easy to get in touch with the RCMP. |
78% |
4% |
13% |
| RCMP personnel treated me fairly. |
69% |
5% |
18% |
| RCMP personnel demonstrated professionalism. |
74% |
10% |
10% |
| RCMP personnel were courteous and respectful. |
77% |
8% |
10% |
| RCMP personnel were knowledgeable and competent. |
72% |
13% |
10% |
| RCMP personnel delivered the service in a timely fashion. |
59% |
5% |
23% |
| RCMP personnel went beyond minimum requirements in providing good service.
|
49% |
21% |
26% |
| RCMP personnel gave me all the information that I needed for the situation.
|
64% |
5% |
23% |
| Satisfied with the service you received during your contacts with the RCMP.
|
64% |
13% |
23% |
|
Questions were answered on a 5-point scale. The percentages presented are people
who agree and strongly agree with each question.
Results based on respondents in New Brunswick who indicated that they had a direct
contact with the RCMP in the past year (39 respondents).
Results are unweighted and "Don't know/Not applicable" responses are not shown.
|
Notes
- Results in this table are the overall results (combination of online panels and telephone
interviews)
- Percentages exclude those who replied "don't know" or "no opinion"
- Percentages may sometimes not add to 100 due to rounding
- Results for the general questions are "weighted" - they are adjusted so that age, gender, and
region better match the Canadian population
Survey of Contract Partners 2020-2021
The Survey of Contract Partners is a survey of mayors, Indigenous leaders, as well as local,
provincial and territorial government representatives who are responsible for RCMP contracts within
their respective jurisdictions. There were 56 respondents in New Brunswick.
Contract partners: RCMP's contribution to keep Canadians safe
| Question |
Agree |
Neutral |
Disagree |
| How important is the RCMP's contribution to keeping Canadians safe? |
98% |
0% |
2% |
| How satisfied are you with the RCMP's contribution to keeping Canadians
safe? |
67% |
7% |
26% |
Views of contract partners: General
| View |
Agree |
Neutral |
Disagree |
| The RCMP demonstrates professionalism in its work. |
91% |
7% |
2% |
| The RCMP is an organization with integrity. |
80% |
15% |
6% |
| RCMP personnel are honest. |
87% |
13% |
0% |
| RCMP personnel demonstrate compassion. |
76% |
22% |
2% |
| The RCMP is an accountable organization. |
62% |
24% |
15% |
| RCMP personnel demonstrate respect. |
81% |
17% |
2% |
| The RCMP consistently achieves its objectives. |
55% |
28% |
17% |
| The RCMP places emphasis on providing services in the official language of
my choice, English or French. |
91% |
9% |
0% |
| The RCMP provides a high quality policing service. |
65% |
13% |
22% |
Views of contract partners: Relationship
with the RCMP
| View |
Agree |
Neutral |
Disagree |
| I have trust and confidence in the RCMP. |
84% |
9% |
7% |
| The RCMP has effective local leaders. |
75% |
13% |
11% |
| The RCMP has effective national leaders. |
47% |
37% |
16% |
| The RCMP is prepared to respond to emergencies. |
80% |
13% |
7% |
| My organization highly values the RCMP's collaboration and work in my
community/province/territory. |
74% |
7% |
19% |
| My organization has a good working relationship with the RCMP in my
community/province/territory. |
75% |
15% |
11% |
| My organization is sufficiently involved in setting local RCMP policing
priorities. |
47% |
25% |
28% |
| My organization and the RCMP collaborate in the development of community
plans. |
44% |
27% |
29% |
| The RCMP fulfils the commitments it has made. |
59% |
25% |
16% |
| The RCMP provides appropriate consultation on decisions and actions that
have an impact on my organization. |
44% |
31% |
25% |
| My organization is satisfied with the administration and maintenance of the
Provincial/Territorial Policing Service Agreements. |
49% |
20% |
31% |
| My organization is satisfied with the administration and maintenance of the
Municipal Policing Service Agreements. |
46% |
20% |
34% |
Views of contract partners: Sensitivity
| View |
Agree |
Neutral |
Disagree |
| The RCMP is sensitive to the needs of different cultures and groups. |
76% |
14% |
10% |
| The RCMP is sensitive to issues pertaining to youth. |
78% |
16% |
6% |
| The RCMP treats members of visible minority communities fairly. |
65% |
26% |
9% |
| The RCMP treats Indigenous persons fairly. |
55% |
32% |
14% |
| The RCMP treats women fairly. |
62% |
26% |
13% |
| The RCMP treats members of the LGBTQ2S community fairly. |
61% |
32% |
8% |
Views of contract partners: Service and
responsiveness
| View |
Agree |
Neutral |
Disagree |
| The RCMP is visible in my community through both foot and vehicle patrols.
|
42% |
21% |
38% |
| RCMP personnel are responsive to my needs. |
55% |
28% |
17% |
| The RCMP approach to policing reflects the values of my community. |
59% |
18% |
22% |
| The RCMP is contributing to traffic safety in my province or territory. |
63% |
20% |
17% |
| The RCMP provides timely information through the web and social media, such
as Twitter and Facebook. |
64% |
28% |
8% |
| The RCMP rapidly adapts to new and emerging priorities. |
54% |
34% |
12% |
| The RCMP has a motivated workforce. |
67% |
29% |
4% |
| The RCMP is advancing reconciliation with the Indigenous peoples of Canada.
|
41% |
46% |
14% |
| Overall, the RCMP makes a valuable contribution to my community's long-term
quality of life. |
64% |
18% |
18% |
Views of contract partners: Information and
communication
| View |
Agree |
Neutral |
Disagree |
| The RCMP provides its clients with useful information about its work. |
57% |
15% |
28% |
| The RCMP communicates effectively about its actions. |
50% |
19% |
31% |
| RCMP information is timely. |
51% |
22% |
27% |
| RCMP information and intelligence is of high quality. |
65% |
16% |
18% |
| I am satisfied with the information the RCMP provides to my
community/province/territory. |
54% |
11% |
35% |
Views of contract partners: Value and
accountability
| View |
Agree |
Neutral |
Disagree |
| The RCMP demonstrates how it has used the funding provided by
its municipal and provincial clients. |
34% |
30% |
36% |
| The RCMP provides the level of service determined by the contracting
jurisdiction as per the Police Service Agreement. |
53% |
19% |
28% |
| The RCMP's services represent good value for money spent. |
28% |
34% |
38% |
| The RCMP effectively deploys its resources. |
59% |
30% |
11% |
| I am satisfied with the RCMP's financial planning process. |
27% |
46% |
27% |
| RCMP personnel are knowledgeable and competent. |
79% |
17% |
4% |
Views of contract partners: Operational
effectiveness
| View |
Agree |
Neutral |
Disagree |
| The RCMP is reducing the threat and impact of organized crime. |
67% |
13% |
20% |
| The RCMP is reducing the threat and impact of serious crime, such as murder,
sexual assault, robbery and arson. |
67% |
15% |
17% |
| The RCMP is reducing the sale and distribution of illegal drugs. |
53% |
27% |
20% |
| The RCMP is effectively responding to threats to national security. |
72% |
23% |
5% |
| The RCMP is effectively responding to radicalization to violent extremism.
|
68% |
27% |
5% |
| The RCMP is effectively responding to cybercrime threats. |
70% |
18% |
11% |
| The RCMP is addressing youth involvement in crime as both victims and
offenders. |
70% |
22% |
9% |
| The RCMP is contributing to safer Indigenous communities. |
58% |
28% |
14% |
| The RCMP is reducing the impact of economic crime, such as money laundering
and stock market (capital market) fraud. |
55% |
32% |
13% |
| The RCMP provides modern contract policing services. |
65% |
18% |
16% |
| Overall, I am satisfied with the RCMP's delivery of its programs and
services. |
56% |
17% |
28% |
Demographics
Views of contract partners: Which of the
following best describes your organization?
| Type of organization |
% |
| A municipality or community |
77% |
| An Indigenous community |
4% |
| A provincial/territorial department or agency |
9% |
| Other, please specify: (MLA / Government / Community Leader / Provincial
Electoral Riding) |
9% |
| Don't know |
2% |
Views of contract partners: Which of the
following best describes the community you live in?
| Population |
% |
| Population up to 1,000 |
30% |
| Population of 1,001 to 5,000 |
52% |
| Population of 5,001 to 15,000 |
5% |
| Population of 15,001 to 30,000 |
7% |
| Population of 30,001 to 100,000 |
0% |
| Population over 100,000 |
5% |
| Don't know |
0% |
Notes
- Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to
facilitate review.
- Percentages exclude those who replied "don't know".
- Percentages may sometimes not add to 100 due to rounding.
Survey of Policing Partners and Stakeholders 2020-2021
The RCMP's Survey of Policing Partners and Stakeholders includes general questions evaluating the
RCMP, as well as more specific questions about the RCMP business lines with which they work (e.g.,
Federal Policing, Contract and Indigenous Policing, Technical Operations). There
were 24 respondents in New Brunswick.
Policing partners and stakeholders are representatives of other police services and government
agencies and departments the RCMP works with, as well as non-governmental organizations which have a
strong interest in RCMP activities, such as civil liberties associations and legal organizations.
Views of policing partners and stakeholders:
RCMP's contribution to keeping Canadians safe
| Question |
Agree |
Neutral |
Disagree |
| How important is the RCMP's contribution to keeping Canadians safe? |
100% |
0% |
0% |
| How satisfied are you with the RCMP's contribution to keeping Canadians
safe? |
78% |
9% |
13% |
Views of policing partners and stakeholders:
General
| View |
Agree |
Neutral |
Disagree |
| The RCMP demonstrates professionalism in its work. |
92% |
4% |
4% |
| The RCMP is an organization with integrity. |
83% |
12% |
4% |
| The RCMP is an accountable organization. |
70% |
17% |
13% |
| RCMP personnel are honest. |
91% |
9% |
0% |
| RCMP personnel demonstrate compassion. |
82% |
18% |
0% |
| RCMP personnel demonstrate respect. |
88% |
12% |
0% |
| I have trust and confidence in the RCMP. |
88% |
4% |
8% |
Views of policing partners and stakeholders:
Relationship with the RCMP
| View |
Agree |
Neutral |
Disagree |
| Our organization highly values the RCMP's contribution to our
partnership/collaboration. |
96% |
4% |
0% |
| The RCMP is sensitive to the unique needs of its partners. |
54% |
17% |
29% |
| The RCMP has effective leaders. |
77% |
14% |
9% |
| The RCMP has effective national leaders. |
47% |
26% |
26% |
| The RCMP is contributing to safer Indigenous communities. |
46% |
46% |
8% |
| The RCMP is advancing reconciliation with the Indigenous peoples of Canada.
|
36% |
57% |
7% |
Views of policing partners and stakeholders:
Service and responsiveness
| View |
Agree |
Neutral |
Disagree |
| The RCMP is effective at responding quickly to calls for assistance |
61% |
13% |
26% |
| The RCMP is contributing to traffic safety in my province or territory. |
59% |
27% |
14% |
| The RCMP provides a high quality policing service. |
62% |
21% |
17% |
| The RCMP places emphasis on providing services in the official language of
my choice, English or French. |
83% |
12% |
4% |
Views of policing partners and stakeholders:
Operational effectiveness
| View |
Agree |
Neutral |
Disagree |
| The RCMP is addressing youth involvement in crime as victims and offenders.
|
61% |
33% |
6% |
| The RCMP is effectively responding to threats to national security. |
83% |
17% |
0% |
| The RCMP is effectively responding to radicalization to violent extremism.
|
62% |
25% |
12% |
| The RCMP is reducing the threat and impact of serious crime, such as murder,
sexual assault, robbery and arson. |
50% |
35% |
15% |
| The RCMP is a valuable partner in reducing the threat and impact of
transnational and serious organized crime. |
53% |
47% |
0% |
| The RCMP is a valuable partner in reducing the sale and distribution of
illegal drugs. |
55% |
23% |
23% |
| The RCMP is reducing the impact of economic crime. |
41% |
35% |
24% |
| The RCMP is reducing the impact of money laundering. |
47% |
35% |
18% |
| The RCMP is reducing the impact of stock market (capital market) fraud. |
30% |
50% |
20% |
| The RCMP is reducing the impact of serious organized fraud. |
33% |
47% |
20% |
| The RCMP is effectively responding to cybercrime threats. |
44% |
39% |
17% |
| The RCMP is effectively responding to threats at the border between the
ports of entry. |
57% |
43% |
0% |
| The RCMP contributes effectively toward Canada's obligations on border
security. |
46% |
46% |
8% |
Views of policing partners and stakeholders:
Information and communication
| View |
Agree |
Neutral |
Disagree |
| The RCMP shares its research with my organization. |
55% |
23% |
23% |
| RCMP information and intelligence are reliable. |
77% |
18% |
5% |
| RCMP information and intelligence are timely. |
57% |
22% |
22% |
| I am satisfied with the information the RCMP provides to my organization.
|
58% |
8% |
33% |
| The RCMP is a forward-looking, innovative organization. |
43% |
29% |
29% |
| The RCMP provides timely information through the web and social media, such
as Twitter and Facebook. |
41% |
41% |
18% |
| The RCMP's International Policing services are easily accessible. |
27% |
55% |
18% |
| Overall, the RCMP provides high quality scientific, technical, and
investigative services. |
76% |
19% |
5% |
Demographics
Which of the following describes the focus of your partnership with the
RCMP?
| Description |
% |
| Serious and Organized Crime |
48% |
| National Security |
13% |
| Youth |
35% |
| Economic Integrity |
22% |
| Indigenous Communities |
4% |
| None of the above |
35% |
| Don't know |
9% |
Views of policing partners and stakeholders:
What is the approximate size of your organization
| Size |
% |
| Fewer than 25 employees |
36% |
| 25-99 employees |
18% |
| 100-299 employees |
27% |
| 300-999 employees |
5% |
| 1,000 employees or more |
9% |
| Don't know |
5% |
Views of policing partners and stakeholders:
Which of the following best describes the community you live in?
| Population |
% |
| Population up to 1,000 |
0% |
| Population of 1,001 to 5,000 |
8% |
| Population of 5,001 to 15,000 |
17% |
| Population of 15,001 to 30,000 |
17% |
| Population of 30,001 to 100,000 |
38% |
| Population over 100,000 |
17% |
| Don't know |
4% |
In what type of organization do you work?
| Type of organization |
% |
| Municipal police service |
26% |
| Regional police service |
9% |
| Provincial police service |
4% |
| Indigenous community police service |
0% |
| Municipal government/administration |
22% |
| Provincial/Territorial government/administration |
9% |
| Federal government/administration |
4% |
| First Nations government/administration |
0% |
| Non-governmental organization |
0% |
| Private sector organization |
4% |
| Foreign/International organization |
0% |
| Other, please specify: |
22% |
| Don't know |
0% |
Notes
- Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to
facilitate review
- Percentages exclude those who replied "don't know"
- Percentages may sometimes not add to 100 due to rounding
